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IN THE NEWS

First Laundromat Chain in Southeast Asia to Launch Contactless Payment

Cleanpro Express Partners Visa to be the First Self-Service Laundromat Chain in Southeast Asia to Accept Contactless Payments

KUALA LUMPUR, MALAYSIA, 31 July 2019 – Visa today announced that Cleanpro Express has become the first laundromat chain in Southeast Asia to offer contactless payments at its self-service machines. Starting from today, Malaysians can start using their contactless cards for payments at 300 outlets across Malaysia, including Aladin Dobi and Ibu Sayang outlets.   

The introduction of contactless payments at Cleanpro Express brings greater convenience and payment options for Malaysians who are embracing a cashless lifestyle. Traditionally, Malaysians can only use cash and coins to make payments when they bring their clothes to the laundromat. This partnership between Visa and Cleanpro Express will ensure speedier customer service and greater efficiency for its operating team.

“This is the first time in Southeast Asia that we are introducing Visa contactless acceptance for a laundromat chain, and this is a milestone for Visa given that the laundromat industry is a heavily cash-based merchant,” Mr. Ng Kong Boon, Visa Country Manager for Malaysia, said.

“Contactless payments can help Malaysians experience a more seamless checkout process, where they no longer need to fumble for cash when paying and can look forward to a speedier service. For the merchant, labour hours required to count the cash collected at the machines are significantly reduced, and the staff can make better use of their time in managing their workload. Today, use of contactless payments are growing strong in Malaysia, and we are seeing more than seven million transactions a month. This initiative is in line with Bank Negara Malaysia’s objective to increase the number of contactless payment terminals in Malaysia so as to progress into a more cashless society.”

"As a pioneer in the self-service laundry industry, we are committed to continuously bringing innovative solutions to our customers. We are excited to be the first in the region to offer our customers a more convenient, secure and seamless payment experience through the acceptance of contactless payments at all our Cleanpro Express, Aladin and Ibu Sayang laundromat outlets. We believe that our business and franchisees will benefit greatly as their overall operations expenditure will be reduced due to less cash handling, in addition to increase in productivity for our businesses and staff as we embark on this digitisation journey," said Mr. Goh Sen Kiat, Group CEO of Cleanpro Laundry Holdings Sdn. Bhd.

Posted on 01-Aug-2019